Last updated: February 2026
At HVanTech (H Van Technology), we strive to provide high-quality digital services and customer satisfaction. Due to the nature of our services, certain purchases are non-refundable. This policy explains when refunds may or may not apply.
By purchasing our services, you agree to this Refund and Returns Policy.
1. Domain Registrations & Transfers
All domain name registrations, renewals, and transfers are non-refundable.
Once a domain is registered or transferred, it is immediately processed through third-party registrars and cannot be canceled, reversed, or refunded under any circumstances.
2. Web Hosting Services
Hosting Refund Eligibility
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Refunds for hosting services may be requested within 7 days of initial purchase only for new hosting accounts
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Refunds do not apply to renewals, upgrades, or additional services
Non-Refundable Hosting Items
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Setup fees
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Add-ons and licenses
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Migration services
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Promotional or discounted plans
If a refund is approved, it will apply only to the hosting service fee, excluding any non-refundable items.
3. Website Design & Development Services
All website design and development services are non-refundable once work has started.
This includes:
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Custom website design
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UI/UX work
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Content creation
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Coding, development, or customization
Due to the custom and time-based nature of these services, refunds are not possible after project initiation.
4. Website Maintenance & Support Plans
Maintenance and support services are billed on a monthly or annual basis and are non-refundable once the service period has begun.
You may cancel future billing at any time, but no refunds will be issued for unused time.
5. Digital Marketing Services
Digital marketing services are non-refundable, including but not limited to:
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SEO services
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Advertising management
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Social media management
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Marketing consultations
Results may vary due to external factors beyond our control, and therefore refunds are not guaranteed.
6. Service Cancellations
You may cancel any recurring service at any time through your client account or by contacting support.
Cancellation will prevent future charges, but does not entitle you to a refund for services already provided or billed.
7. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without contacting us first may result in:
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Immediate service suspension
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Account termination
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Additional administrative fees
We strongly encourage clients to contact us directly to resolve any billing concerns.
8. Exceptional Circumstances
In rare cases, refunds may be issued at our sole discretion.
Any approved refund:
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Will be processed to the original payment method
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May take 5–10 business days to appear
9. Policy Changes
HVanTech reserves the right to modify this Refund and Returns Policy at any time.
Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions regarding refunds or cancellations, please contact us:
HVanTech (H Van Technology)
Website: https://hvantech.ca
Email: info@hvantech.ca
